Privacy Policy

Privacy Policy How Ostina handles your data

Last updated: August 13, 2026

This page explains what personal data we collect, why we collect it, and how we protect it when you use our website or services.

1. What we collect

We collect contact details, service requirements, project communication and technical information needed to deliver onboarding, support and reporting. With the relevant cookie choice, we also collect website interaction data such as page visits, form progress, confirmed lead submissions, telephone or email link clicks and voice-agent engagement. Our website measurement layer does not place the contents of form fields into analytics.

2. How we use data

• To respond to enquiries and deliver agreed services and support.
• To maintain communication and service quality.
• To understand website performance and improve customer journeys.
• To measure advertising and, where separately consented, improve relevant campaign audiences.
• To improve workflows, reporting and customer outcomes.

3. Sharing and legal basis

• We rely on consent for optional analytics and advertising technologies.
• We process enquiry, contractual and support data where needed to respond, deliver services and meet legitimate business obligations.
• Trusted providers may include Jotform for forms, ElevenLabs for the voice agent, and Google and Microsoft services for consented measurement and advertising.
• Where a provider processes data outside the UK, we expect appropriate contractual and transfer safeguards to be used.
• We do not sell personal data.

4. Storage and retention

• Data is stored securely with access controls in place.
• We retain records for the period required for delivery, compliance and support continuity.
• Data no longer required is removed in line with our retention process.

5. Your rights

You can request access, correction or deletion of personal data where applicable. You can also object to or restrict processing in relevant circumstances.

6. Contact and updates

Ostina Ltd is the data controller for the personal data described on this page. For privacy requests, contact ai@ostina.ai. We may update this page to reflect service or regulatory changes.