Vox: AI Receptionist for UK Businesses
Answer calls, capture caller needs and create clear next steps, with human handover whenever it is needed.
Vox keeps calls answered, records the important detail and turns conversations into clear next steps, without your team chasing.
Vox is an AI receptionist for UK businesses that answers calls, captures what the caller needs and prepares a useful summary for your team. With the relevant Ostina modules connected, that context can support follow-up email, support requests and the next action. We agree the call types, information to capture and handover rules during setup.
A phone request is not enough on its own to authorise a sensitive change. We agree when a person needs to review the request or confirm details through another channel.
If calls are only one part of the pressure, compare Vox with the other Ostina AI automation modules and see how each handoff can connect.
- Calls answered with clear capture
- Call recordings and summaries for context
- Next steps created, not forgotten
- Draft follow ups ready to approve
- Human escalation and approvals where needed
What Vox handles, what stays with your team
Vox handles repeatable call capture and routing. Your team keeps control of commitments, complaints, identity-sensitive requests and exceptions.
Repeatable call capture
Vox answers agreed call types and collects the caller's name, contact details, reason for calling and next-step information consistently.
Human-owned decisions
Urgent, sensitive or uncertain requests are routed to a person. Vox does not approve financial changes or make unverified promises.
Proof you can measure
Track missed-call rate, complete-message rate, time to first action and correct routing before expanding the call types Vox handles.
See The Rhythm In Action
Explore an illustrative call workflow: what happens, which module helps and how you stay in control. These examples are not recordings of real customer calls.
Call Arrives
Scenario
A customer calls while the team is busy.
Vox does
Answers and captures identity and intent.
Control
Human escalation available.
Channel
Phone
Choose Your Vox Package
Two ways to start with Vox. Choose a lean setup for sole traders and startups or a structured setup for teams that need consistent call handling and clear next steps.
Sole Traders And Startups
- Calls answered when you are busy
- Summaries and next steps captured
- Draft follow ups ready to approve
- Less work after hours
- Scale up when ready
Small And Medium Business
- Consistent call capture across the team
- Clear routing and ownership
- Support tickets with full context
- Safer approvals where needed
- Reporting and visibility ready
Step 01
Fit check and planning
Fit check, confirm call volumes, call types and routing needs.
Step 02
Build your Vox setup
Set capture rules, summaries, next step format and safety controls.
Step 03
Onboard the team
Onboard the team, draft first follow ups, escalation paths.
Step 04
Review and optimise
Review outcomes, refine capture, increase autonomy if wanted.
Tailored Vox Solutions for Practical Teams.
Vox fit and rollout plan
Confirm call flows, capture rules, routing and expected wins before rollout.
Start with discovery
Vox plus Pulse continuity
Connect call summaries to inbox follow up so conversations stay joined up.
See connected module
Optimisation support
Improve capture accuracy, routing and handoffs over time.
Explore AI Automation
Everything is implemented for you after successful consultation. Start here
Still comparing options? Read our guide to AI receptionists versus traditional call answering services.
Already considering AI? Use our AI receptionist capability checklist and 12-call acceptance test before launch.
Vox
questions before
you start.
Need a quick answer?
03300 244 940Vox answers calls, captures key details, then creates clear next steps so work keeps moving.
Your team can review the call history, the caller's request, a summary and the next step in Score. Where recording and transcription are enabled for the agreed setup, those records provide extra context. We check that the handover gives the right person enough information to act.
A request on a call is not enough on its own to change payment details or approve an unusual commitment. We agree which requests can be handled, which need confirmation and who receives an escalation. Your team keeps decisions outside those agreed rules.
Yes. Vox can handle the agreed first-response and information-capture work while your people focus on conversations that need their experience. We agree who receives each type of request and when a caller should be handed over. The aim is to reduce interruptions and repeated explanation, not remove human judgement.
Yes. Start with a defined set of call types, clear handover rules and human checks. Review whether details are captured correctly, summaries are useful and requests reach the right person. Broaden the scope only after those checks show that the agreed workflow is dependable.
Ready to see how Vox can support your team?
