Pulse: AI Email Assistant for Business
Organise incoming messages, draft replies in your tone and keep ownership and follow-up moving.
Pulse turns your inbox into a calm system, so messages are handled faster, follow ups do not slip and your team stops repeating itself.
Pulse is an AI email assistant for business that organises incoming messages and prepares replies using your approved knowledge and tone. Start with personal or shared Microsoft 365 inboxes and let your team check editable drafts before sending. Gmail support is planned; we confirm availability and the right mailbox setup during onboarding.
Pulse can also become a simple way to request help from approved assistants and connected workflows. Ask for a lead summary, status update or drafted next step by email, with the same controls around what can be used and sent.
To see where inbox handling sits in the wider journey, compare Pulse with the other AI automation modules.
Planning a calmer sales@, info@ or support@ workflow? Read our evidence-led guide to managing a shared business inbox with AI and human control.
If the pressure begins after an enquiry arrives, use our practical guide to AI-assisted lead follow-up with clear human ownership.
- Inbox triage, tags and ownership that stop missed follow ups
- Draft replies written in your tone, ready to approve
- Shared inbox clarity so the right person sees the right work
- Handoffs between roles, human or AI, without losing context
- Draft first by default, higher autonomy later if you want it to auto send
- Microsoft 365 inbox support, with Gmail support planned
What Pulse handles, what stays with your team
Pulse handles repeatable inbox organisation and drafting. Your team keeps judgement over complaints, prices, contracts, sensitive information and anything outside the agreed rules.
Repeatable inbox work
Messages are categorised, assigned and prepared as drafts using approved knowledge, so the team starts with context instead of a blank reply.
Human-owned judgement
Complaints, unusual commitments, price changes and sensitive requests are held for the right person rather than being treated like routine email.
Proof you can measure
Track first-response time, unowned messages, overdue follow-ups and draft acceptance before increasing the scope or autonomy of Pulse.
See The Rhythm In Action
Explore an illustrative email workflow: what happens, which module helps and how your team stays in control. This is not a live inbox or a customer-results demonstration.
New Message
Scenario
A new email arrives with a question, request, complaint, or enquiry.
Pulse does
Identifies intent, urgency and who should own it.
Control
Draft first by default, human escalation available.
Channel
Connected email inbox
Choose Your Pulse Package
Two ways to start with Pulse. Choose a lean setup for sole traders and startups, or a structured setup for teams with shared inboxes.
Sole Traders And Startups
- Draft replies ready to approve
- Follow ups that do not slip
- Microsoft 365; Gmail support planned
- Fast rollout with minimal change
- Scale into more automation later
Small And Medium Business
- Shared inbox ownership and routing
- Role handoffs across teams
- Consistent tone and templates
- Reporting and audit ready visibility
- Higher autonomy when ready
Step 01
Fit check and priority mapping
We confirm inbox types, shared inboxes and priorities.
Step 02
Build your Pulse framework
We build categories, tags, signatures, approval rules and knowledge.
Step 03
Team onboarding and control paths
We onboard the team with draft first workflows and clear escalation paths.
Step 04
Review and scale with confidence
We review outcomes, refine rules and increase autonomy if wanted.
Tailored Pulse Solutions for Practical Teams.
Pulse fit and rollout plan
Define categories, tags, approvals and expected wins before rollout.
Start with discovery
Pulse + Motif proposal flow
Promote qualified threads into proposals smoothly, with clear approvals and ownership.
See connected module
AI Automation optimisation support
Improve accuracy, tone and handoffs over time so Pulse keeps getting better.
Explore AI Automation
Everything is implemented for you after successful consultation.
See how inbox ownership connects to proposals and client delivery in our professional-services automation guide.
Follow a qualified enquiry into a controlled draft with our proposal-automation and pricing guide.
Start here
Pulse
questions before
you start.
Need a quick answer?
03300 244 940Pulse organises your inbox, drafts replies and keeps ownership clear so follow ups do not slip.
Yes. Pulse supports personal and shared Microsoft 365 mailboxes, including addresses such as info@ and support@. We agree which mailboxes to connect, who owns each type of message and when to hand it to a person. Gmail support is planned, with availability confirmed during onboarding.
Start in approval mode so your team can review and edit drafts before sending. Automatic replies are an option for agreed routine messages once the workflow has been checked. Complaints, unusual commitments and requests outside the agreed rules stay with the right person.
We agree the knowledge, response rules, AI Staff or AI Clone identity and signature for each mailbox. Pulse uses that approved context to prepare a reply in the right style. Your team can correct a draft before it goes out; an incoming email is not permission to invent a price or promise.
In approval mode, your team can read and edit the proposed reply before deciding to send. Check the recipient, facts, tone, missing details and next step. Agree which requests need a human decision, then review the results before widening the scope of automatic replies.
Ready to see how Pulse can support your team?
